Shipping & Return Policy
- All finalised order before 5pm (AEST time) will be dispatched the next business day. Any changes done after 5pm (AEST Time) will add-on 1 extra business day for delivery.
- Minimum spend for all delivery will be $20AUD including GST.
- Goods that will not be delivering includes: frozen and chilled goods, fruit and vegetable
- Shipping fee will be $14.95AUD per carton (including insurance), Maximum weight per carton will be 22kg, (orders exceed the limited weight will divided into number of carton required)
- Free shipping for single purchase over $100 AUD -Shipping area includes: postcode: 1000-2263; 2500-2530; 2555-2574; 2740-2786;2890- the usual delivery time is 2-3days, tracking number will be sent with the confirmation email
- For bulk order, please contact us due to the availability of stock, delivery date and fees might varied
- Payment method for delivery: Master card or Visa card
Pick up from store:
- Pick up in store is available. confirmation text message will be delivered and must be shown upon arrival to pick up the goods.
- To ensure you get your product fresh, please note that any order with FRESH PRODUCE will be place on hold for 3 DAYS ONLY.
- Payment method: only accept in store payment (that is both card or/and cash payment)
- Our store address is Shop 2 / 178 Military Road, Neutral Bay NSW 2089 (Face to old Woolworths)
Return & exchange:Please choose carefully when making purchases as we do not provide refunds or returns if you change your mind.
- Refunds, exchange or credits are entitled only if the products you have brought are
- Damaged or faulty
- Significantly different to those shown or described to you
- Not doing what they’re supposed to do
- If there is a problem with your product please contact the customer service team within 7 days of receiving the product. We will then assess your query and respond to you.
- All goods that are to be refunded must be in its original package with contents inside.
- Order cancellations must be made before the products are shipped out (will received an text message before dispatch). Cancellations may attract an administration fee of up to $20.00 depending on the stage in which the cancellations was made. Once the products are sent out it is not possible to make cancellations.
In order to return the goods, a number of documents must be attached via email upon contacting customer service team :
1. Tax invoice found within shipping carton
2. Photo evidence of damage good
Depends on the situation, credits will be issued within 24hours upon the arrival of the return product.
*Credits are only available for usage within 3 months upon issued.