Shipping & Return Policy

Shippings:​​

  • ​All finalised order before 5pm (AEST time) will be dispatched the next business day. Any changes done after 5pm (AEST Time) will add-on 1 extra business day for delivery.
  • Minimum spend for all delivery will be $20AUD including GST. 
  • Goods that will not be delivering includes: frozen and chilled goods, fruit and vegetable
  • Shipping fee will be $14.95AUD per carton​ (including insurance), Maximum weight per carton will be 22kg, (orders exceed the limited weight will divided into number of carton required) 
  • Free shipping for single purchase over $100 AUD -Shipping area includes: postcode: 1000-2263; 2500-2530; 2555-2574; 2740-2786;2890- the usual delivery time is 2-3days, tracking number will be sent with the confirmation email 
  • For bulk order, please contact us due to the availability of stock, delivery date and fees might varied 
  • Payment method for delivery: Master card or Visa card 

Pick up from store:

    • ​Pick up in store is available. confirmation text message will be delivered and must be shown upon arrival to pick up the goods. 
    • To ensure you get your product fresh, please note that any order with FRESH PRODUCE will be place on hold for 3 DAYS ONLY.
    • Payment method: only accept in store payment (that is both card or/and cash payment)
    • Our store address is Shop 2 / 178 Military Road, Neutral Bay NSW 2089 (Face to old Woolworths)

Return & exchange: 

Please choose carefully when making purchases as we do not provide refunds or returns if you change your mind. 
  • ​Refunds, exchange or credits are entitled only if the products you have brought are 
  1. ​​​Damaged or faulty
  2. Significantly different to those shown or described to you
  3. Not doing what they’re supposed to do
  • ​If there is a problem with your product please contact the customer service team within 7 days of receiving the product. We will then assess your query and respond to you. 
  • ​All goods that are to be refunded must be in its original package with contents inside. 
  • ​Order cancellations must be made before the products are shipped out (will received an text message before dispatch). Cancellations may attract an administration fee of up to $20.00 depending on the stage in which the cancellations was made. Once the products are sent out it is not possible to make cancellations. 

Return process:

In order to return the goods, a number of documents must be attached via email upon contacting customer service team :

1. Tax invoice found within shipping carton 

2. Photo evidence of damage good 

Depends on the situation, credits will be issued within 24hours upon the arrival of the return product. 

*Credits are only available for usage within 3 months upon issued. ​​​​​